Shipping policy
Shipping Policy
At fujiiryoki-massagechairs.com, we are committed to delivering your premium massage chair with the highest level of care. Because our products are high-precision instruments weighing between 70kg and 140kg, we manage our own logistics to ensure safe and professional handling.
A. Standard free delivery:
We offer free delivery to our customers.(Only in Europe and only to the mainland; deliveries to islands or outside Europe are subject to additional cost.)
To maintain this service, we operate on a consolidated logistics model: Route optimization involves grouping orders by geographic area.
Delivery times: Because we merge orders in the same region, delivery dates are scheduled based on the logistics team's route in your specific area.
Communication: Our team will contact you in advance to provide a scheduled delivery window.
B. Exclusive Delivery (Express Service): If you require immediate or time-specific delivery, we offer an Exclusive Delivery Service.
Timeline: Delivery is typically organized within 1 to 2 business days.
Cost: This is a premium paid service.
The exact fee will be calculated and communicated to you at the moment of your order.
Direct Transit: Your order is prioritized and delivered directly without being merged with other regional routes.
2. Delivery Requirements & access:
Due to the chairs' size and weight (70kg – 140kg), please note the following requirements:
Entryway dimensions: The customer is responsible for ensuring the chair fits through all doorways, hallways, and elevators leading to the final placement room.
Garage or storage deliveries: If you request delivery to a storage unit or a garage, the customer must ensure proper lifting equipment is available on-site.
Our team cannot manually lift these units in these environments without appropriate mechanical support.
Path Preparation: Please ensure the path to the desired room is clear of obstacles, breakable items, or narrow furniture.
3. Installation & schedule delays:
We pride ourselves on punctuality; however, the technical nature of our work can cause schedule shifts.
Standard allocation: We usually allocate 30–40 minutes for a standard delivery.
Complex Installations: If a previous delivery requires a crane or specialized room-specific placement, it may take significantly longer than planned.
Updates: In the event of a delay (e.g., traffic or complex previous installation), we will contact you immediately with a revised ETA.
4. Shipping locations:
We currently deliver throughout France and mainland Europe. Island deliveries or remote mountainous regions may incur additional surcharges and longer lead times.
If you are located in a restricted access area, please contact us for a custom quote.
Contact information For any questions regarding your shipment, please reach out to our logistics department: MedicaRelax SAS, Office Address: 293 Bd Saint-Denis, 92400 Courbevoie, France. Tel: +33 683886519. Email: bureau@medicarelax.com
